Help Desk Services
Creation-inc understands that for most businesses, establishing and maintaining an in-house Help Desk Call Center is an expensive and risky undertaking. Even with large enterprises, internal Help Desks often evolve into problem tracking rather than problem solving organizations. This results in higher costs per reported problem, low user satisfaction with IT staff, and reduced customer productivity. Creation-inc′s Help Desk Outsourcing Support Services in Atlanta Georgia offer an affordable and effective Help Desk solution that can significantly improve IT service levels and enhance the value of your information network.
Our Help Desk Solutions include:
- Call Center Phone Support
- Application Support
- Operating System Support
- Service Level Agreement
- Onsite Computer Support
- Hardware Replacement & Maintenance
- Help Desk Trouble Ticket System
- On-demand Remote Support
IT Consulting
Your technology infrastructure is the backbone of your business. Unreliable and outdated systems hurt overall performance and put your bottom line at risk. Creation-inc solves these problems with integrated technology infrastructure solutions and consulting services that are custom built to address your requirements. From minor system troubleshooting to complete network evaluation & upgrades, Creation-inc provides solutions for all of your technology needs.
Our consulting services focus on designing and implementing solutions that provide a scalable architecture for distributed, secure, enterprise-quality systems. Specifically, Creation-inc provides IT consulting services in the following focus areas:
- Computer Networking
- Systems Integration
- Messaging & Collabortaion
- Virtual Computing
- Network Security
- Wireless Networking
Onsite Computer Repair Services
Is your computer crashing all of the time or not running at all? Creation-inc provides onsite computer repair services in Atlanta Georgia to make sure you system is running at peak efficiency. Our computer repair experts work on all types of systems including Windows 98, Windows 2000, Windows XP, Windows 7, Windows Server 2000/2003/2008, Linux and more.
Our Onsite Computer Repair Services include:
- Hardware Installation or replacement
- Virus / Spyware Removal
- Software Installation
- Implementation of Network Infrastructure (routers, switches)
- Operating System Installation / Reinstallation
Project Management
Was your last project successful? Creation-inc′s Project Management practice is centered around providing professional coordination and management to whatever project you’re responsible for. Leveraging industry skills and methodologies, Creation-inc assures you complete every project on time, within budget and at a level of excellence exceeding all of your expectations.
Experts in the field, the Project Management Institute (PMI) defines Project Management as the application of knowledge skills, tools and techniques to project activities in order to meet or exceed the stakeholders needs and expectations. Project management provides a single point of contact for the initiation, planning, execution, control and closeout of project. Creation-inc′s Project Management methodology uses a culmination of this knowledge to deliver projects within the optimal timeframe, providing the highest level of client satisfaction.
Project Management Solutions:
- Project Integration
- Project communication
- Project Scope management
- Project Change Control
- Project procurement management
- Quality assurance management